Customer Satisfaction Survey

Customer Satisfaction Survey

We certainly realize how busy you are, but receiving opinions from customers like you has become an essential step in our desire to improve the HI-TECH experience. So please take time to make a difference.

Please understand that your name and answers will remain strictly confidential. Further, no sales calls will result from your participation nor will anyone try to sell you anything as a result of this questionnaire.

Thank you for taking time to tell us about your HI-TECH sales and service experience!

Sincerely,
Bryan's Signature

Bryan T. Meehan, CDIA+
President

Using a 1 to 5 scale where 1 is Unacceptable, 5 is Outstanding and 3 is Average

1. How would your rate the original SALESPERSON'S...

	Unacceptable Average Outstanding
a. Responsiveness to your inquires	1 2 3 4 5
b. Product knowledge	1 2 3 4 5
c. Competitor product knowledge	1 2 3 4 5
d. Expertise in machine operation	1 2 3 4 5
e. Professionalism	1 2 3 4 5
f. Overall rating of SALES EXPERIENCE	1 2 3 4 5

2. Most Recent Service Experience
IMPORTANT: Please rate each item without letting a good or bad experience during one part of the service affect your rating of the other parts. It is common for people to rate their service experience a 4 or 5 in some areas but only a 2 or 3 in others.

	Unacceptable Average Outstanding
a. SCHEDULING: Ease of placing call with Dispatch	1 2 3 4 5
b. SCHEDULING: Understanding of specific problem	1 2 3 4 5
c. TECHNICIAN: Concern for your specific needs	1 2 3 4 5
d. TECHNICIAN: Honesty	1 2 3 4 5
e. TECHNICIAN: Knowledgeable	1 2 3 4 5
f. TECHNICIAN: Professionalism	1 2 3 4 5
g. WORK PERFORMED: Quality of work	1 2 3 4 5
h. WORK PERFORMED: Availability of parts for service	1 2 3 4 5
i. WORK PERFORMED: Promptness of repair	1 2 3 4 5
j. Overall rating of SERVICE EXPERIENCE	1 2 3 4 5

Company Name:

     Thank you for participating in this important survey.